Guest Information – Grandis Premium Apartments****

Dear Guests,

Welcome to Grandis Premium Apartments****! Below you’ll find useful information about our property, organized alphabetically for your convenience.

Adapter: If you need an international plug adapter, please contact our reception staff.

Gift Voucher: Gift vouchers for our accommodation are available for purchase. For details, please contact reception.

Accessibility: Our guesthouse is classified as barrier-free accommodation. In addition to disabled parking and suitably designed common areas, a lift provides easy access to the apartments. One accessible apartment is available, equipped with an accessible bathroom in which we also provide a shower chair. Our guesthouse is also accessible for deaf and hard-of-hearing guests.

ATM: Several cash machines can be found within 300 metres of the guesthouse in downtown Gödöllő.

Car Rental: For car rental information, please contact our reception staff.

Bed and Mattress: Every apartment has a 180x200 cm double bed with a premium-quality mattress.

Bed Linen: Our staff change the bed linen every three nights. An additional change can be requested at reception at any time for a fee of HUF 4,000 per occasion per apartment. To help protect the environment, please request this service only when you really need it. Thank you!

Apartment Setup: We can help you celebrate special occasions like birthdays or anniversaries with customized arrangements. Please ask at reception for options.

Restaurant Reservations: Our reception team can assist you with choosing and booking from the city’s top restaurants.

Baby-Friendly Services & Equipment: Subject to availability, we offer highchairs, baby cots, and toilet seat reducers. Please contact us in advance to arrange these items.

Banks: Several banks are located within a 300 m radius of the property.

Check-In: Check-in is available from 3:00 PM. Early check-in may be possible depending on occupancy (fee: HUF 5,000/apartment). Please contact us to arrange early or late check-in.

Security System: Selected areas of the property are monitored by CCTV.

Shoe Care & Cleaning Kits: These accessories are available on request at reception. Every room is provided with a shoehorn.

Tap Water: Tap water is safe to drink both on our premises and throughout Hungary.

Luggage Storage: Free luggage storage is available at reception after check-out.

Smoking: In accordance with the law, smoking is prohibited throughout the entire property. Failure to comply will result in a penalty of HUF 60,000. If the fire alarm is triggered by smoking, the fire brigade call-out fee will be charged to the person responsible. A designated smoking area is located 5 metres from the entrance.

Gym: Our fitness centre on level -1 offers a range of cardio and fitness equipment, free of charge.

Electric Outlets: The property uses 220V/50Hz alternating current.

EV Charging: Four electric vehicle charging points are available in the garage and parking lot (3x16A, approx. 40 kWh). Charging fee: HUF 200/kWh.

Umbrella: Available at reception and should be returned there.

First Aid: A first aid kit is available at reception.

Payment Options: We accept cash (HUF, EUR), debit/credit cards (VISA, Maestro, Mastercard, Amex), and SZÉP Card. The local tourist tax (IFA) can be paid in cash or by card.

Bathrobes: Available on request at reception. Please return them before departure.

Bathroom: Every apartment has its own shower and toilet. The bathroom is equipped with a movable cosmetic mirror, hairdryer, hygiene bags, dental kit, cosmetic kit, shower gel and shampoo.

Heating & Cooling: All apartments have underfloor heating. Guests can adjust the temperature using the air conditioning unit. In summer, we recommend setting the temperature no lower than 6°C below the outside temperature for health reasons.

Garage: The garage is directly accessible from the property and is equipped with EV/PHEV chargers.

Pharmacy: Please ask reception for the nearest pharmacy location.

Hairdryer: Available in each apartment’s bathroom.

Pets: Please note that pets are not allowed on the premises.

Internet/WiFi: Wireless internet is available throughout the property. Speed: 1000 Mbps (download/upload). WiFi password: grandis2024

Office Services: Photocopying, printing and scanning are available at reception for a fee. A price list is available at reception.

Maintenance: If you notice any malfunctioning equipment in your apartment or in public areas, please notify our staff immediately.

Bicycle Rental: Electric and standard bicycles are available to rent for a fee:

Daily Rates

• Electric: HUF 20,000
• Standard: HUF 15,000
• Deposit: Electric: HUF 100,000 / Standard: HUF 50,000

Please inquire at reception. Rules are available there.

Bicycles must be returned in the condition received. Damages will be charged to the renter.

Coffee & Tea Setup: Each apartment includes complimentary coffee and tea on arrival

Garden: Our garden features a "mini" arboretum of plants native to Gödöllő.

Check-out: Please vacate your apartment by 11:00 AM on the day of departure. If you would like to leave later, please let reception know in advance; a fee of HUF 4,000 per hour applies. For departures after 6:00 PM, a full day's apartment rate will be charged.

Kitchen: Every apartment has its own kitchen with a hob, dishwasher (except A4), cutlery, plates, mugs, glasses, paper towels, sink, cookware and kettle.

Lift: A passenger lift is available. Please do not use the lift in an emergency or in case of a fire alarm.

Maxi Bar: A limited selection of drinks and snacks is available at reception every day from 10:00 AM to 6:00 PM.

Minibar: The minibar is checked and restocked daily. Consumption is charged to your room bill. A price list is available in the apartment. On departure, please inform reception of anything consumed on your last day.

Laundry Service: Available until 3:00 PM. Turnaround: 1 business day. Fee: HUF 5,000/load (up to 5 kg).

Feedback: If you experience any inconvenience during your stay, please notify our staff. We are happy to help.

Slippers: Provided in each apartment.

Parking: Free private parking is available in limited capacity. One space per apartment. Please reserve in advance if possible.

Pillow: All pillows are hypoallergenic.

Currency Exchange: Not available on site. Nearby certified exchange offices are located within 400 m.

Extra Bed: Extra beds are available in apartments #A2 and #A6. The sofas in these apartments can be used as extra beds. Size: 160x200.  Extra bed : HUF 16,800/night

Child extra bed (ages 2–16): HUF 10,500/night

Local Programs: For current events and recommendations, please ask our reception team.

Reception: Open daily from 6:00 AM to 6:00 PM. Outside these hours, please call us. For more details, check the information board at reception.

Breakfast: A buffet breakfast is served daily, including weekends, from 7:00 to 10:00 AM. The breakfast room is on level -1 and easily accessible by stairs or lift. For early departures, we can prepare a breakfast box for you; please let reception know one day before your departure.

For special dietary needs, please inform us in advance.

Sauna: Finnish and infrared sauna are available free of charge on level -1.

Available 24/7 upon prior notification of staff.

Safe: Free in-room safe is available. Instructions are provided at the safe. The hotel is not responsible for valuables left in the room or lobby.

Beauty & Hair Salon: For appointments, please contact reception. We will be happy to assist.

Cleaning: Daily cleaning is from 10:00 AM to 4:00 PM. If the "Do Not Disturb" sign is activated, staff will not enter or clean the apartment.

Blankets: Extra blankets are available upon request at reception.

Lost & Found: Lost items are kept for 3 months. Please contact us for assistance.

Taxi: For taxi booking or special transfers, please ask our reception staff.

Telephone: Reception provides phone service for guests. Please contact staff.

Telephone: Reception provides phone service for guests. Please contact staff.

Telephone: Reception provides phone service for guests. Please contact staff.

Towels: Changed every three days. Towels placed on the floor will be replaced daily. To support sustainability, please hang used towels on the rack if they can be reused.

Fire/Emergency: In case of fire, evacuate immediately using the stairs – not the lift. Emergency exits are marked on doors and hallways. Call 112 if needed.

Fire Extinguishers and Equipment: Fire extinguishers are located in every apartment and on every floor, and are clearly marked. An automatic sprinkler system is installed throughout the property.

Medical Assistance: In case of an unexpected health problem, please ask our reception staff for help. A first aid kit is available at reception, and our staff can help you call a doctor. Please note that we are unable to provide medication.

Emergency: In case of an emergency, call 112 and inform our staff or use the contact details provided at reception.

Ironing Service: Available until 3:00 PM. Turnaround: 1 business day. Fee: HUF 2,000/item (shirt, blouse, trousers).

Sewing Kit: Available at reception.

Guest Survey: Share your feedback with us via our online questionnaire!

​