House Rules
Dear Guests,
Please read the following house rules carefully; they will help you make proper use of the guesthouse.
Should you have any further questions, we are happy to help!WELCOME TO GRANDIS PREMIUM APARTMENTS!
Check-in and Check-out
We can only accommodate guests with a reservation.
Check-in is from 3:00 PM. Guests arriving after 6:00 PM can access their accommodation with a PIN code sent by e-mail. In this case, the check-in formalities will be completed the following day.
Please vacate the apartment by 11:00 AM on the day of departure. If you would like to request a late check-out, please contact our staff the day before your departure.
Luggage can be safely stored free of charge in the lockers located at reception.
Please note that pets are not allowed in the guesthouse.
Guests Under 18
Guests under the age of 18 may only use the services of the guesthouse when accompanied by a parent or another adult with legal capacity authorised by them, and must remain under continuous supervision while in the building and on the associated premises.
Accompanying adults are responsible for the safety of the child and for any damage caused by them.
Registration
The data of every guest using the accommodation must be recorded in the accommodation management software using a document scanner, and the accommodation is required to forward it to the Guest Information Closed Database (VIZA).
The following data are recorded:
- full name
- place and date of birth
- gender and nationality
- mother’s maiden name
- ID or passport details
- for third-country nationals: visa or residence permit number, date and place of entry
Guests are required to present their ID upon arrival for scanning. Without this, we are legally obligated to deny accommodation.
Relevant laws and regulations:
- Act CLVI of 2016 on the development of tourism areas
- Government Decree 235/2019 (X.15.)
- Government Decree 414/2015 (XII.23.) on issuing ID cards and recording biometric data
- – Act II of 2007 on the entry and residence of third-country nationals
Payment
Accommodation fees must be paid either after booking or upon check-in, according to the payment method selected (cash or credit card).
If you leave before the end of your pre-booked stay, we are unable to reduce or refund the accommodation fee.
SERVICES
Breakfast
A buffet breakfast is served daily in our dining room from 7:00 to 10:00 AM.
WiFi
Free WiFi access is available for all guest devices.
Cleaning
Apartments are cleaned daily unless otherwise requested by the guest.
Cleaning takes place between 10:00 AM and 2:00 PM.
Parking & EV Charging
Each apartment includes one partially covered parking spot or garage space. An accessible parking space is also available.
EV charging is available for a fee. If you would like to charge your car, please let our staff know.
Wellness
Our sauna and gym are available to all guests. Changing rooms are provided.
Sauna use requires prior arrangement.
The gym is accessible 24/7.
All wellness facilities are used at your own risk.
Children under 16 may only use them under adult supervision.
OTHER REGULATIONS
Smoking
Smoking is only permitted in designated areas – located next to the garage. Smoking is strictly prohibited in all other indoor areas of the guesthouse.
Quiet Hours
Our guests come here to relax, so we kindly ask for silence between 10:00 PM and 8:00 AM. Please be considerate of others' rest during this time.
Use of Furnishings
Please use all furnishings as intended. It is prohibited to remove any items from the rooms (including towels, blankets, bedding, etc.).
Kitchen appliances and utensils should be used with care and at your own responsibility, especially the oven and stove.
Before leaving your apartment, please always:
– lock all doors and windows
– turn off all electrical devices and air conditioning
The kitchen bin is for daily waste, and the bathroom bin is for hygiene products. If either becomes full, please notify our staff.!
Reporting Issues
If you notice any damage or malfunction upon arrival, please inform our staff immediately. Failure to report will be considered as acceptance of the room in perfect condition.
Should anything break down or become faulty during your stay – even beyond your control – please notify us immediately to prevent further damage.
Liability
The guesthouse cannot be held liable or provide compensation for damages caused by external factors (e.g., natural disasters, hail, power outages).
We are not responsible for guests' personal belongings.
Guests are financially responsible for any damage resulting from improper use of the premises or violation of the house rules.