General Terms and Conditions

1. Details of the Service Provider:

2. General rules:

(a) These “General Terms and Conditions” – hereinafter: GTC – govern the conditions of use of the accommodation of GRANDIS Premium Apartments operated by the service provider at 2100 Gödöllő, Városmajor utca 3.  and of the related services provided by the service provider.

(b) These GTC do not preclude the conclusion of special or individual agreements with travel agencies, travel intermediaries, tour operators or other persons who cooperate with the service provider on a longer-term basis for the purpose of selling the service provider's services.

3. The Contracting Party:

(a) The contracting party is the natural person, legal person or business association without legal personality that orders and/or uses the services of the service provider. The natural person who actually uses the service of the service provider shall also be deemed a contracting party. The person ordering and/or using the service shall hereinafter be referred to collectively as: the guest.

(b) The Service Provider and the Guest shall – provided that the conditions are met – become, as required, the contracting parties to the service agreement – hereinafter jointly referred to as: the Contracting Parties.

4. Conclusion of the service contract, the booking procedure and the modification of bookings:

(a) In response to a request for quotation sent by the Guest orally (by telephone) or in writing – by letter or e-mail –, the Service Provider shall send a quotation to the Guest within 24 hours of receipt of the request, or within 72 hours at weekends and on public holidays. The quotation sent is valid and may be booked solely subject to the availability of free rooms and for the dates agreed in advance with the Service Provider; beyond this, the Service Provider shall not be bound by its offer.

(b) The service contract is concluded upon the Service Provider's written confirmation of the order – booking – placed by the Guest, and in view of such written confirmation the order – booking – shall be deemed a contract concluded in writing. An order and/or order modification placed orally shall give rise to a contractual obligation only if the Service Provider has confirmed it in writing; an oral confirmation of the order or of the order modification by the Service Provider shall not give rise to a contractual obligation.

(c) The contract concluded for the use of the service is for a fixed term.

(d) Should the Guest decide, before the expiry of the fixed term, not to use the service until the end of the fixed term, the Guest shall nevertheless be obliged to pay the full consideration for the service to the Service Provider, and the Service Provider shall be entitled to claim the full consideration for the service ordered. The Service Provider shall be entitled to resell any room vacated by the Guest before the expiry of the fixed term.

(e) The Guest shall be entitled to extend the service only if the Service Provider consents thereto, in writing or orally, no later than on the day preceding the expiry of the fixed term.

(f) The service contract may be amended only by the joint will of the Contracting Parties set down in writing.

5. Cancellation terms:

(a) All individual room bookings may be cancelled free of penalty until the 3rd day before arrival. In the event of cancellation within 72 hours, no-show or early departure, the accommodation shall retain the advance payment made as a cancellation penalty. If the booking is cancelled within the period in which it may be cancelled free of penalty, the advance payment made will be refunded. In the event of cancellation within 3 days before arrival, the advance payment shall be retained as a penalty and the amount shall not be refunded.

(b) The Service Provider reserves the right to set terms differing from the above, laid down in a separate individual contract, in the case of bookings of its products subject to special conditions – such as promotional offers –, group travel or events.

6. Prices applied by the Service Provider:

(a) The Service Provider's prices are displayed on the www.grandisgodollo.hu website.

(b) The Service Provider shall be entitled to change its prices freely at any time without prior notice, provided, of course, that this does not apply to prices already offered in a quotation issued at the request of the Contracting Party.

(c) When communicating its prices, the Service Provider shall indicate the statutory rates of the taxes included in the prices – such as value added tax and tourist tax. The Service Provider reserves the right, in the event of a change in legislation, to pass on the additional charges to the Contracting Party and/or the Guest without prior notice.

(d) The Service Provider shall be entitled to set its prices in Hungarian forints as well as in any convertible currency.

(e) In the case of cooperation with travel agencies (tour operators) and the referral of guests, in the absence of a cooperation agreement the Service Provider shall issue a gross invoice (including commission and VAT); commission may be paid against the tour operator's commission invoice. In the case of a contracted partner, the contract price set out in the contract shall be invoiced.

7. Discounts:

(a) The Service Provider grants discounts to its guests arriving with children. The amount of the discount for the current season is displayed on the accommodation's website.

(b) Information on any other discounts in addition to the standing discounts specified in point (a) is contained in the notice displayed at the reception of the accommodation and/or in the room.

8. Method of payment and its guarantee

(a) The Service Provider shall indicate the total amount of the services ordered, calculated for the entire stay, in the written confirmation it sends to the Guest.
The Guest may settle the advance payment calculated for the duration of the stay in one of two ways: either by transferring 30% of the total price of the stay to the Service Provider's account by the deadline specified in the confirmation, or by providing a credit card guarantee. The confirmation becomes effective once the requested advance payment has been received in our bank account, by transfer or by debiting the Guest's credit card, by the date specified in the confirmation. On the day of departure, our guests may settle the balance at the reception in cash, by credit card, SZÉP card or Erzsébet voucher.

(b) The Service Provider reserves the right to request a guarantee from the Contracting Party or the Guest for the settlement of the consideration for extra services used by the Guest, i.e. services arising from on-site consumption beyond the services ordered. Such guarantees may be the following:

• a) credit card guarantee: depending on the length of stay, an advance payment of charges is determined, which is blocked on the credit card until departure.
• b) advance payment for services: the advance payment may also be settled in cash on arrival. Any unused amount will be refunded on departure.

(c) The Contracting Party shall be entitled and obliged to settle the consideration for the service in Hungarian forints and/or, at its option, in any currency that the Service Provider has announced as accepted in its notice displayed at the reception and/or on the www.grandisgodollo.hu website. If the consideration for the services is paid wholly or partly in a currency other than Hungarian forints, the conversion shall be made on the basis of the MNB (National Bank of Hungary) middle exchange rate of the day preceding the issue of the invoice. The Service Provider shall ensure that the reception of the accommodation provides information, on request, on the middle exchange rate forming the basis of the conversion and invoicing.

(d) For the settlement of the consideration for the service(s), the Service Provider also accepts cashless means of payment – such as bank cards, cafeteria (fringe benefit) instruments and, on the basis of a separate agreement, vouchers and coupons –, the current list of which may be viewed – on request – on the accommodation's website.

(e) The Service Provider may, at its discretion, pass on to the Contracting Party any costs associated with the use of any means of payment other than cash. The Service Provider undertakes to provide information on the costs that may be passed on, if requested in advance by the Contracting Party.

(c) The Service Provider shall charge the Guest's consumption in the catering outlets of the accommodation to the Guest's room account, or the Guest may pay in the catering outlet in cash or by bank card.

9. Manner and conditions of use of the service:

(a) The Guest may occupy the apartment ordered and confirmed by the Service Provider from 14:00 on the day of arrival – check-in – and shall vacate it by 10:30 a.m. on the last day of the stay – check-out.

(b) The apartment may be occupied before the check-in time specified in point 9.(a) by prior arrangement, subject to available capacity. If the accommodation is unable to provide early check-in, it shall provide luggage storage for the guests. Subject to availability, a later departure is also possible until 15:00 at the latest – provided that the Guest indicates this intention at the reception no later than on the day before departure –, in which case 50% of the daily room rate will be charged.

(c) The Service Provider allows its guests – against a separate fee for pets – to bring their dog or cat into the accommodation, provided that the pet may be kept in the apartment only under the Guest's supervision and may use the common areas open to guests only for the purpose of reaching the apartment; pets may not use other areas – e.g. restaurant, wellness area, etc. Should the Service Provider consider that the size or behaviour of the pet disturbs operations, it shall be entitled to refuse to accept the pet.

(d) The Guest shall be liable to pay full compensation for any damage caused by the Guest's pet.

(e) The Service Provider shall be entitled to terminate the accommodation service contract with immediate effect or to refuse to provide the service if:

• a) the Guest does not use the room made available to the Guest as intended, or does not use the services provided by the Service Provider and/or the premises serving for their provision as intended,
• b) the Guest disturbs the house rules of the accommodation and does not cease the disruptive behaviour despite being requested to do so,
• c) the Guest does not comply with the safety regulations of the accommodation – e.g. smokes in a prohibited area and does not stop despite being requested to do so,
• d) the Guest behaves in an objectionable or rude manner towards the staff or guests of the accommodation, is under the influence of alcohol or drugs, or engages in threatening, offensive or other unacceptable conduct,
• e) the Guest suffers from an infectious disease or from an illness that disturbs the peace of other guests. Incontinent guests and guests unable to care for themselves may likewise not use the services of the accommodation.
• f) the Contracting Party or the Guest fails to fulfil the payment guarantee obligation required by the Service Provider by the date specified by the Service Provider.

(f) If the contract between the Contracting Parties cannot be performed due to “force majeure”, the contract shall terminate.

(g) The Guest uses all services of the accommodation at the Guest's own risk throughout the entire stay.

10. Provision of services:

(a) If, through its own fault – in particular: overbooking, temporary operational problems – the Service Provider is unable to provide the services ordered, it shall be obliged to arrange accommodation for the Guest.

(b) Within the scope of its obligation undertaken in point (a), the Service Provider shall:

• a) offer the services confirmed in the order, at the price indicated therein and for the duration stipulated therein – or until the impediment ceases –, at another accommodation of the same or a higher category, and provide them if the Guest accepts. All additional costs of providing the substitute accommodation shall be borne by the Service Provider.
• b) on request, provide the Guest free of charge with one opportunity to make a telephone call so that the Guest may inform a person of the Guest's choosing of the change of accommodation.

c) provide the Guest with a free transfer for moving to the substitute accommodation offered and for any return move.

(d) If the Service Provider fully complies with its obligations set out in point (c), or if the Guest accepts the substitute accommodation offered, the Guest may not subsequently bring a claim for damages.

11. Rights of the Guest:

(a) under the contract, the Guest shall be entitled to use the room ordered and those facilities of the accommodation that fall within the usual scope of services and are not subject to special conditions.

(b) the Guest may lodge a complaint in connection with the performance of the services provided by the Service Provider. The Service Provider undertakes to investigate any complaint submitted to it in writing, or orally at its reception and recorded in minutes, within 72 hours of receipt of the complaint, and to give the Guest a substantive reply.

12. Obligations of the Guest:

(a) the Guest shall pay the Service Provider the consideration for the services ordered under the contract in the manner and by the date specified in the contract at the latest.

(b) the Guest shall ensure that minors under the Guest's supervision remain under constant adult supervision at the accommodation.

(c) the Guest shall report any damage suffered without delay at the reception of the accommodation and shall provide the accommodation with all data necessary to clarify the circumstances of the incident or required for any administrative offence or criminal proceedings.

(d) the Guest may not bring the Guest's own food and drink into the Service Provider's catering outlets.

13. Liability of the Guest for damages:

(a) the Guest shall be liable for all damage suffered by the Service Provider or a third party that is caused by the Guest, the Guest's companion, or persons under the supervision of any of these persons.

(b) the Guest's obligation to pay compensation shall exist even if the injured party is entitled to claim compensation for the damage directly from the Service Provider.

14. Rights of the Service Provider:

(a) if the Guest fails to fulfil the obligation to pay the fees for services used, or ordered but not used, the Service Provider shall have a lien, as security for its claims, on the property of the guests that they have brought into the accommodation.

15. Obligations of the Service Provider:

(a) the Service Provider shall perform the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.

(b) the Service Provider shall investigate the Guest's written complaint, take the steps necessary to address the problem, record the steps taken in writing and inform the Guest thereof.

16. Liability of the Service Provider for damages:

(a) the Service Provider accepts liability for all damage suffered by the Guest within the accommodation that has occurred through the fault of the Service Provider or its employees.

(b) the Service Provider's liability shall not extend to incidents of damage that occurred due to an unavoidable cause outside the sphere of the Service Provider's employees and guests, or that were caused by the Guest or persons under the Guest's supervision.

(c) the Service Provider reserves the right to designate place(s) within the accommodation which the Guest may not enter. The Service Provider shall mark such places clearly and visibly. The Service Provider accepts no liability for damage suffered by the Guest, or by persons under the Guest's supervision, at place(s) which the Guest may not enter.

(d) the Service Provider's liability for damages shall exist only if the damage is reported, with the necessary details, at the Service Provider's reception immediately after it has occurred.

(e) the Service Provider accepts liability for all damage suffered by the Guest as a result of the loss, destruction or damage of the Guest's belongings, provided that the Guest placed them at a location designated by the Service Provider or generally intended for this purpose, or handed them over to an employee of the Service Provider whom the Guest could reasonably consider authorised to receive them.

(f) the Service Provider shall be liable for the loss, destruction or damage of the Guest's valuables, securities or cash only if it expressly took them into its custody, or if the damage occurred for a reason for which it is liable under the general rules. In this case, the burden of proof lies with the Guest.

(g) the Service Provider's liability shall not extend to the Contracting Party's luggage and its contents upon arrival and departure, during loading and unloading, or during transport to and from the room.

(h) the Service Provider's liability for damages shall be limited to a maximum of ten times the daily room rate under the contract.

17. Illness or death of the Guest:

(a) if the Guest falls ill during the period of use of the accommodation service and the Service Provider is aware of this, the Service Provider shall offer medical assistance to the Guest, provided that the costs of the medical assistance offered and accepted shall be borne by the Guest. If the doctor diagnoses an infectious disease, the Service Provider shall be entitled to refuse to provide further service. Any additional costs arising from leaving the accommodation prematurely shall be borne by the Guest.

(b) in the event of the Guest's illness or death, the Service Provider shall be entitled to claim compensation of costs from the ill person or from the deceased's relative or heir, up to the amount of any medical costs advanced by the Service Provider, the consideration for services used prior to death, and damage caused to the property of the Service Provider and/or its guests in connection with the illness or death.

18. Confidentiality:

(a) in performing its obligations under the contract, the Service Provider shall act in accordance with the provisions of Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information (2011. évi CXII. törvény) and the relevant data protection legislation and – if the Guest has brought them to the Service Provider's attention – the relevant internal rules of the Contracting Party.

19. Force majeure:

(a) causes and circumstances (e.g. war, fire, flood, adverse weather conditions, power failure, strike) over which neither the Service Provider nor the Guest or the Contracting Party has control – force majeure – shall release any party from the performance of its obligations under the contract for as long as such cause or circumstance persists. The Contracting Parties agree to do everything in their power to minimise the possibility of such causes and circumstances occurring and to remedy any damage or delay caused thereby as soon as possible.

20. Law applicable to the legal relationship of the Contracting Parties and competent court:

(a) the provisions of Act IV of 1959 on the Civil Code of the Republic of Hungary (1959. évi IV. törvény, Ptk.) shall apply mutatis mutandis to the legal relationship between the Contracting Parties.

(b) for the conduct of litigation concerning disputes in connection with the contract, the Contracting Parties stipulate the exclusive jurisdiction, based on submission, of the Gödöllő District Court, or, in the absence of its competence, the exclusive jurisdiction, based on submission, of the Pest County Court.

21. Miscellaneous provisions:

(a) These General Terms and Conditions shall enter into force on 1 June 2024.

Gödöllő, 1 June 2024